The use of Fairy Wings Boutique is governed by the policies, terms, and conditions set forth below and found in other areas of our site. Please read and review them carefully. Your use of this site, and the placement of any orders, indicates your understanding and acceptance of these policies, terms, and conditions herin. We reserve the right to update and change the site and these policies, terms and conditions at any time.
CUSTOMER SATISFACTION
We take pride in customer satisfaction! Just take a look at the Customer's Feedback to see what others are saying.
DELIVERY TIME: TIME LINE
Most of our products are created on demand, and are made after an order has been placed, images shown are representative. Please allow for creation time, wings usually take 1-3 weeks to create depending on if we have all the needed materials in stock at the time of your order. If you have any questions or want custom made wings, please contact us directly at: customerservice@fairywingsboutique.com. We agrees to deliver your items on or before the requested delivery date. You agree to request delivery at least 3 weeks before the wings or tutus are actually needed. If you do not specify a delivery date, please allow at least 3/4 weeks for delivery. The shipping option you choose will also determine how long your package takes to arrive.
Please let us know if you have a time line and/or specific date to receive the items you ordered (there is a reminder in your confirmation order email). If we don't receive a communication from you within 24 hours we will proceed to design/make your order as a regular one which will be delivered as explained in the first paragraph in this section.
RETURNS FOR NON HAND CRAFTED ITEMS
All sales are final after 3 days. ( for non hand crafted items)
Please email us to receive instructions for returning an item.
Shipping costs for returned items is the responsibility of the customer.
Items MUST be returned within 3 days after authorization.
Shipping are not refundable. No exceptions. Returned items may incur a 10% or $10.00 (whichever is greater) as a restocking fee.
Please notify us via email ahead of time so we will know when to expect your items to arrive. You will be provided with a return shipping address.
Remember to save your tracking number.
All Sales are Final in Clearance and On Sale items - No refunds or returns will be accepted- NO Exceptions.
All sales are FINAL in Halloween items - including Wings, Halos, Tutus or Wands. NO RETURNS will be accepted or refunds will be given.
HAND CRAFTED/ CUSTOMIZED/ HAND MADE or ALTERED ITEMS ARE
NOT REFUNDABLE
I can not accept returns or issue refunds on customized or altered items beyond the point of being able to resell them. Just know what you want before you commit to the order.
SHIPPING for Already Made Items.
In stock items (pre-made) will ship within 24-48 hours via USPS service.
Allow 4-5 business days for arrival of your package otherwise other information is stated in the item you are ordering.
You will receive a USPS Confirmation Email when your order ships containing your Tracking number.
Typical shipping time for "Out of Stock" items is 2-3 weeks.
We take pride in our excellent customer service reputation and will continue to be as flexible as possible for special circumstances. Please feel free to contact us if you have any concerns about your delivery date.
Shipping rates apply to shipments in the 48 Continental United States only. Extra shipping charges may apply to Alaska, Hawaii, Puerto Rico and International
We ship globally.
PROMOTIONS
We may use the collected information occasionally to notify you about new products, promotions, and special offers that will benefit you. If you are not interested in receiving this information, please email us at: customerservice@fairywingsboutique.com and we will eliminate your name from our mailing list.
CANCELLATION POLICY:
Please note that due to the nature of our items once an order is placed it can't be cancel- NO EXCEPTIONS- If you have any question please direct your email to: customerservice@fairywingsboutique.com.
FREE SHIPPING OVER $500.00: *When applicable*
Offer valid for a limited time only.
Free standard U.S. shipping applies automatically to orders of $500 or more at checkout.
Shipping rate is calculated from merchandise subtotal (less discounts, if applicable) and does not include tax or purchases of gift cards.
Valid on only one shipping address per order.
Promotion not valid on International Shipments
Offer is non-trasferable. Fairy Wings Boutique reserves the right to change or cancel this promotion at any time. We reserve the right to choose the shipping method we will use.
No shipping adjustments on previous purchases
Nor valid for cash
Colors/sizes
Remember that your browser may not always show true color. Due to variations in monitors, scanners, browsers,or dpi resolutions we cannot guarantee exact color matches with what you see on your screen or even with what you received from us in a previous order. We also cannot guarantee that colors of a different size will exactly match each other. Sizes can and will vary very slightly.
Items may contain small parts that may not be suitable for children of all ages. Items are not toys and are intended for decorative purposes only. Not suitable for children under 3 years and adult supervision is required. Our products are not designed to be handled by children under the age of 12 years.
DISCLAIMER
NOTES OF CAUTION
Safety
We are not responsible for any accidents or injuries that may occur while wearing any garment manufactured by us. You are responsible for your own actions and agrees to hold Fairy Wings Boutique blameless.
Items may contain small parts that may not be suitable for children of all ages. Items are not toys and are intended for decorative purposes only. Not suitable for children under 3 years and adult supervision is required. Our products are not designed to be handled by children under the age of 12 years.
Item received may be different in color due to your computer dpi/resolution configuration.
Decorations such as: flowers, ribbons, gems, jewels, crystals, rhinestones, etc, will vary depending on availability.
All items are hand crafted unless the word "already made" "is in the description. Items with this words are not handcrafted.
All of our items has their own personality. That is the beauty of this kind of articles.
Our items may look alike but none of them are equal. We try to make them exactly as in the picture but because they are hand crafted specially for you you will probably see some differences between the one in the picture and the one you received.
If you choose to use USPS as preferred mailing option, we can't control USPS shipping service transit times.
More than 90% of our items can be customized.
NHCI in our description means: Non Hand Crafted Items
According to new CPSIA rules and regulations, our items are no longer intended for children 12 years and under.
Small wings are made solely for dolls, pets, home decoration and party favors.
By making a purchase to Fairy Wings Boutique, you agree to the above terms and conditions and client agree to be bound by them.
If your item need to be shipped overnight, buyer is responsible for the additional fee. Must rush orders do not require it and are fine with Priority Shipping. If you would like to place a RUSH order for our creations, please email us to inform us of your desired items and your deadline to ensure your demands can be met. We can usually work "miracles" but some demands can be more miraculous than we can pull off! so if your deadline is very short please email us firstcustomerservice@fairywingsboutique.com. We do occasionally have back to back large rush orders so feel free to contact us to ensure we can craft your beautiful items for your event.
We respect each site visitor's right to personal privacy. To that end Fairy Wings Boutique will never willfully disclose personally identifiable information about its users to any third party without first receiving that customer's permission, unless necessary for legal reasons.
We require information from the user on our order form. A user must provide contact information such as name, email and shipping address. We prefer our customers payment via Pay Pal because by this method we do not have any contact with your credit card payments and our system will not keep any of that information with us.
If we decide to change our privacy policy, we will post those changes to this privacy statement.
If you have any questions or suggestions regarding our privacy policy, please contact us at: